Definitions & Interpretations

• 'Client' -purchaser or person accepting the Company's quotation or services.

• 'Company' - Kaitakare Ltd. (Registered No: 4461889)

• 'Goods' - all equipment, parts and materials supplied.

• 'Services' includes installation, maintenance, servicing, contracts and repairs.

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Quotations

All quotations remain valid for 30 days unless otherwise stated in writing. The Company may withdraw or amend any quotation before written acceptance. Quotations not accepted within 30 days automatically lapse.

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Quotations are based on the information available at the time and may change if additional faults are discovered.

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Formation of Contract

Acceptance of a quotation constitutes acceptance of these Terms & Conditions unless otherwise agreed in writing.

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Contracts

Where the Client terminates a maintenance contract before the end of the agreed term, the Company reserves the right to charge any outstanding balance due for the remainder of the contract period.

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For annual maintenance contracts paid in advance, any refund shall be at the sole discretion of the Company. The Client acknowledges that contract pricing is based upon the full contract term and that they may not be entitled to a pro-rata refund.

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Maintenance contracts cover labour unless otherwise specified and exclude misuse, accidental damage, lime scale, power or water supply issues, frost, neglect and third-party interference.

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Prices

All prices are exclusive of VAT . The Company reserves the right to adjust prices where supplier costs, labour, travel, expenses or material costs increase before completion.

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Repairs and servicing

The Company will carry out repairs and maintenance using reasonable skill and care. Additional work required outside the original quotation will only be carried out with customer approval.

While every effort is made to diagnose faults, we cannot guarantee that all intermittent or underlying faults will be identified during a single visit.

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Labour is warranted for 30 days unless otherwise agreed. Manufacturer warranties apply to replacement parts where applicable.

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Our labour warranty covers defects in workmanship only. It does not cover faults or damage caused by misuse, abuse, poor maintenance accidental damage, neglect, unauthorised repairs or modifications, or normal wear and tear. Any work required as a result of these exclusions will be chargeable at our labour rates.

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Parts

Repairs are subject to parts availability. The Company is not liable where manufacturers discontinue or delay supply of components.

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Replacement parts remain the property of the company until paid for in full.

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Cancellation

Appointments cancelled with less than 24 hours' notice or where access is unavailable will incur a reasonable charge.

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Payment Terms

Invoices are payable within 14 days of the invoice date unless otherwise agreed. The Company may suspend work, cancel outstanding orders, charge interest at 5% per month above the Lloyds Bank plc base rate and recover reasonable debt recovery costs on overdue accounts.

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Customer Responsibilities

The Client shall provide safe access, maintain equipment in a clean condition, report faults promptly and ensure utilities are available.

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Title & Risk

Ownership of supplied goods remains with the Company until all outstanding sums have been paid in full.

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Liability

The Company shall not be liable for indirect or consequential losses including loss of profit, goodwill or business interruption. Liability shall not exceed the amount paid for the relevant goods or services except where liability cannot be excluded by law.

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Force Majeure

The Company is not liable for delays caused by events beyond its reasonable control.

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Data Protection

Personal information will be processed in accordance with applicable UK data protection legislation laws and use it only for providing our services and administering customer accounts.

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Governing Law

These Terms & Conditions are governed by the laws of England and Wales and disputes shall be subject to the exclusive jurisdiction of the English courts.